Customer Testimonials
HUGE shout-out to Sherry and the amazing service team. Had an issue with my Sprinter while passing through and they addressed the problem promptly and professionally. Incredibly grateful, it was an absolute pleasure!
We had our 2023 Mercedes Sprinter in for service for a couple days to have a windshield put in, recalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an email with the mechanic talking showing our van is ready. He says the windshield is installed, the sensor calibrated and at this time no fault codes...he will test drive and he is done. We wait till 11:07 to call service to see if we can pick it up..we live where traffic is horrible on Fridays and want to get home asap. ... Read More DealerRater - Jun 28, 2025
This Dealership provides excellent service in every aspect of purchasing a car. Brice Gray, Sales Manager and Taylor DiMarco, Sales Client Advisor went above and beyond to make my purchase experience truly memorable. Everyone was extremely professional, courteous and welcoming. Taylor has been amazing and was a wealth of information regarding my purchase and follow up needs.
The guys were very cool everything was smooth gave us refreshments highly recommend this place. When it came to delivering my vehicle when I had no way to bring it home they did not disappoint next day they delivered to my home and filled up my gas tank.💯
Excellent communication from my service advisor Joe. Very short wait time on my vehicle services.
10/10 Dealership. Best of the best.
Great all around experience! Levi Donelson, the salesman was very professional and made the process of purchasing a vehicle stress free.
Great communication and excellent customer service from every member of the team🌸👍
Ms. Sherry is truly amazing. Her customer service consistently exceeds expectations—always professional, kind, and incredibly supportive. She makes every interaction a positive experience.
Easy and professional experience, will definitely go back.
Ty was amazing as always
The service lady was very accommodating and very friendly
Yesterday, I brought my Mercedes S550 in for service, and I was very pleased with the experience. My service advisor was extremely helpful, and everything was handled in a timely and professional manner. I truly appreciate the level of service provided and look forward to continuing my relationship with Mercedes-Benz of Covington. Thank you for your dedication to customer satisfaction!
Very good experience great people recommend to whoever is looking for a good new or used vehicle
We absolutely love our new GLE 450! We picked up our new car this past Saturday, and the entire experience at Mercedes-Benz of Covington was excellent from start to finish. Alan and Taylor were fantastic to work with—friendly, patient, and extremely knowledgeable about all the features of the vehicle. Alan even went above and beyond by working after hours, texting us back late at night and answering all of our questions. That level of dedication really stood out to us.
Taylor made both the test drive and vehicle delivery very enjoyable. He created a relaxed, fun experience that made us ... Read More Google - May 27, 2025
Ty in the service department has been amazing. Very professional, great com munication skills and goes above and beyond to make your service experience a pleasure. I highly recommend Mercedes Benz of Covington!
My Sprinter van was recently here for scheduled maintenance and Service Advisor Sherry Blades did a most excellent job helping me get that accomplished.
I recently visited Mercedes Benz of Covington for service on a Sprinter Van. The staff was very friendly and accommodating. The service advisor, Sherry Blades was very knowledgeable and helpful. Definitely will be visiting MB Covington for all future service appointments.
I had an amazing experience at Mercedes-Benz of Covington! Taylor was incredibly professional, kind, and knowledgeable he made sure I understood everything about my new vehicle. Huge thanks to Allen as well for his kindness and help throughout the process. Fast, friendly, and top-notch service. Highly recommend!
Good service
Mrs Lynn was very knowledgeable about the vehicles and helpful in picking the correct car for my needs. Brice was a joy to work with and helped to get me the best rate and price.
Levi was very helpful and professional throughout my time at Mercedes. He was very efficient in getting me any and all the information for me to make the best decision. He ended up getting me into my dream car and would recommend his help any day! Definitely will be seeing him again for all inquiries!
Levi Donaldson was an amazing salesman. Highly recommend him for any and all jobs. He was efficient and helpful with all my needs!
Service at a high level, individual approach, prompt resolution of problems. I would like to say a special word of thanks to Sherry T. Blades, a first class high level manager. Thank you very much! Do I recommend it? - YES, YES, and YES!
I had a great experience with Mercedes-Benz of Covington and want to especially commend Ty for the outstanding service he provided. From the moment I dropped off my car, Ty made sure everything went smoothly—he arranged a loaner vehicle for me, kept me informed throughout the entire process, and ensured everything was handled with professionalism and care. I highly recommend Mercedes-Benz of Covington for both the purchase and servicing of your vehicle. Ty and the team truly go above and beyond!
Had a great experience with the service on our Sprinter van. Work was completed in a timely manner and to our satisfaction. Would recommend them for service on your Sprinter Van.
Thankyou to Mercedes dealers in Covington the service was great and I was very pleased I got approved fast & left in the car that I wanted Special thanks to Levi ❤️
Excellent service and a very knowledgeable staff. Sherry is awesome to work with.
Very helpful and timely service. Cheri was great to work with
Mercedes Benz Of Covington!! Is the best of all timing is perfect!! Got my daughter car together she’s riding ❤️Graduation! Monday thanks 😊 A lot😊
Excellent service! The employees are Exceptionally sincere and go out of their way to make sure that you, the customer, are satisfied.
I had a battery issue and everything was handled well.
Ease of scheduling my regular maintenance and updates was great and service person is always an incredibly pleasant human being and turn around was great
Quick turnaround on tires and a recall plus a good clean. Sherry was very responsive and on top of everything
Ty at Mercedes of Covington was great with the service of my vehicle.
I enjoy working with Ty Creppel when there is something going on with my Benz SUV. He’s very nice, knowledgeable and patience. I love the Covington location.
Gavin was very easy to deal with.
Great service, fast, and trustworthy. Will happily buy from them in the future
Sherry Blades is awesome
Joseph has handled all my repair issues very quickly and professionally He represents the Covington Mercedes Benz very well
Overall 10 out of 10 service.
Always a great experience when Sherry or Ty take care of us! So professional l, they always go above and beyond to make sure we are taken care of! I will always own a Mercedes!!!
Sherry Blades was very nice and courteous. The service was great. Thanks
Ty and the service department at Mercedes of Covington were able to quickly diagnose an issue with my vehicle requiring repair, and did an outstanding job with communication throughout the entire process.
Best buying experience ever! Alex is a great salesman and Cody is really good in finance. If you need a vehicle call them both. They make buying easy.
My service at Mercedes-Benz of Covington was a good experience and I will have to say has improved so much since our service rep Ty has been taking care of us! Ty is an excellent communicator! Always prompt and informative and honest. He knew of our upcoming travel plans and did everything possible to have the parts ordered, technicians lined up to complete the repair and got us on the road as planned. I now feel much more confident using the service department with Ty Creppel handling our vehicle!
I had a very pleasant car buying experience it was wonderful from beginning to end. The entire staff was friendly and efficient especially Alex and Cody. We are lucky to have this great dealership on the Northshore!
I recently had the pleasure of visiting Mercedes Benz of Covington, and I can't say enough good things about my experience! Sherry Blades, my Client Service Advisor, provided exceptional service throughout the entire process. Her professionalism, attention to detail, and friendly demeanor made my visit truly enjoyable. She went above and beyond to ensure that all my questions were answered and that I felt valued as a customer. I highly recommend Mercedes Benz of Covington, especially if you have the chance to work with Sherry!
Excellent service and staff
Ty and Mercedes are the last few in this world that actually give customer service.
Lynn Abadie was amazing. She was professional, patient, and courteous. She was very knowledgeable of all the vehicles. Allowed me to test drive several. I never felt rushed and with that gave me time to decide on the right vehicle for me with all the features that were important. She kept contact during the entire process. She made sure I felt supported and not pressured. Cody Jones and J K Khamiss were wonderful and fair when it came to pricing and trade. All three of these individuals went above and beyond. This is the second Mercedes I have purchased from ... Read More DealerRater - May 3, 2025
Wonderful experience great customer service.
Great service, very professional, precise,/‘s very efficient! Sherry was awesome, she was professional!
Exceptional service
Excellent service
The best car dealership in the South. Expect and RECEIVE the best of everything from the staff at Mercedes of Covington. A special thanks to our sales representative, Patrick and our service technician, Ty who excell in both knowledge of the Mercedes brand and in their sincere respect for the client.. The dealership is extremely well run and efficiently managed.
Everyone we encountered was helpful and very polite. Thank you
Sherry was very professional in handling the repairs to my Mercedes Sprinter RV. It was damaged due to a road hazard. She had her team assess the damage. She ordered the parts and completed the repairs a day earlier than expected. 5 Star service for sure.
MB Covington team was professional, transparent, and efficient while serving my families GLE. Thanks!!
Cody, Logan & JK go above & beyond!
Fast, efficient, always polite and helpful. Ms. Sherry is always professional.
This is the third car I have purchased here. Great experience with Lynn as my sales rep each time. Experiences with service have not been as good but the front end is top notch.
After having a major problem with my engine, I brought my vehicle to Mercedes of Covington. After checking it out, they told me that I was going to need a new engine, but that my extended warranty was going to cover it. My service advisor and everyone at the dealership kept me informed every step of the way and did everything to make this difficult experience better. The engine problems occurred during the third year of extended my warranty. Mercedes honored the warranty completely and I would highly recommend anyone buying a vehicle like this to have the extended warranty ... Read More Google - Apr 28, 2025
Alan made the process easy. He was responsive but not pushy. He made the transaction easy and fast. Alan is a professional and I would highly recommend MB of Covington because of my experience with Alan.
Joe is always a pleasure. He takes care of me whenever I visit.
My first experience w Mercedes of Covington and the Joe service advisor and JK sales manager went above and beyond - providing A+ customer service - I will continue to utilize this location for service in the future and plan on purchasing my next Mercedes from MB of Covington - If you're going to MB Covington for service or looking to purchase a new vehicle and want to leave in good spirit, you must ask for either one of those gentlemen
Seamless buying process with Alex Lobre. He had the vehicle prepped and I spent minimal time at the dealership! Altogether easiest buying process I’ve had in purchasing vehicles. Would highly recommend Mercedes of Covington to anyone considering buying in the near future!
Sherry was great to with. Very accommodating. Found my problem, repaired it in a timely fashion
Absolute Wonderful Service from the entire team, and my service advisor, Ty. Thank you so very much for a wonderful experience!!
I was unable to leave my car for service due to the distance from my home to the dealership. I waited and the service was fast and excellent. I would recommend Mercedes of Covington for all your needs.
Excellent sales and service. Our sales person, Seth was easy going and not a typical car salesmen. Nothing is typical at Mercedes Benz of Covington. It is a stellar experience, beautiful showroom and great people. I love my new car.
I had a truly exceptional vehicle service this week. Everyone was very dedicated to getting me in and making sure all things were good. It was a very expedited experience. Great job to all of the folks at Mercedes Benz of Covington, especially my service person, Sherry.
Had a flat on a tire I had purchased a few months ago. This is a hassle with run flat tires but it is what it is. Joseph in service could not have been better. He got me in and out in a couple of hour all fixed and a complementary inspection. All good.
Excellent service on time and as promised.
My experience at Mercedes-Benz of Covington was excellent! Sherry Blades my Associate was amazing! She stood by my side every step of the away through the whole process. Thank you Mercedes of Covington and thank you Sherry!
We’ve purchased a couple of vehicles from these guys, and the service they provide is second to none. Whenever we a an issue, they were more than accommodating. Ty in the service department is a true professional. Extremely knowledgeable and polite. Very responsive with communication. He makes it easy. I would recommend these guys all day. You won’t be disappointed.
Ms. Sherry is the best! She makes us feel like family and goes above and beyond when we have our vehicle in for service. I can actually say it’s a nice experience to have your car serviced! Thank you Ms. Sherry and Mercedes of Covington!
Outstanding dealership!
Excellent service experience at Mercedes-Benz of Covington! Thank you Joseph LoGiudice and the service team for a friendly, courteous, and swift service experience!!
Just bought another CPO from them. Pleasant and professional throughout. I will probably do this again when I need another car.
Brought my vehicle in for servicing and Joe got me in and out efficiently.