Customer Testimonials
I had a message on my dashboard telling me to stop vehicle and let run. I did just that. While my vehicle was running for over two hours and the message never went off. I text my Mercedes specialist Sherry at the Covington location around 9pm with a picture of the message. She replied back twenty minutes later saying it was the battery, quoted me a round about price and was ready to service me the next morning as early as 8am with no problem. Thanks Sherry
Prompt professional service. My rep Sherry was fantastic
As always the service experience at Mercedes Benz of Covington was superb!!
Had a great experience when bringing my car in for service. Sherry is excellent to work with. She’s caring and has your best interest at heart. As long as I have my Mercedes, I would like to work with her, as my advisor.
Just wanted to give a shout out to Sherry Blades in the service department. She is so kind and informative throughout each step of service. She is very knowledgeable and knows the brand like the back of her hand. Thank you Sherry for always providing excellent customer service!
I worked with Cody. He is fantastic!! Went above and beyond to get me a car with custom specs that i wanted. I am a out of state buyer from texas and can vouch that their service is way better than all the dealers in the austin area
Great Service provided by Sherry
Sherry was great to work with! Understood the issues and worked to resolve them.
My salesperson, Garrett was personable, straightforward , efficient,and very effective to pursue what I wanted; getting me in, out, and through the process. I would recommend Garrett to anyone who is interested in purchasing a Mercedes. Thanks Garrett!!! 😁
Seth Bertus is a 5 star sales advisor! Not only is he personable, but excels in customer service. He thoroughly reviewed my new SUV with me and covered all questions. I love it! ❤️
The service department is fantastic. I have worked with Sherri on a few occasions and I absolutely love working with her! She is so friendly and ensures she understands your needs and works to be sure your timeframe is met. I appreciate her communication and that she remembers her customers. I highly recommend them & Sherri!!
Awesome!
Sherry Blades is the best…she really makes you feel like a valued customer!!
Exceptional people and service
Purchase experience was great. Garret was fantastic. He gave me ample time to look over the car and make my decision all while staying in contact with me and giving me all and any info I needed to feel good about purchasing my car. Will definitely be doing business with Garret and Mercedes of Covington again. Plus there was a very nice gentleman there that had a fantastic suit on every time I went there and he was kind enough to give me the name of his tailor.
You always take great care of my vehicle, thank you!
I bought my first car in 2019 and my second in 2022. I have always been very happy with the service they provide.
The service staff & technicians at Mercedes Covington are extremely knowledgeable and trustworthy. Mercedes has been wonderful to work with.
Great experience, thanks so much!
Recently I contacted my service consultant Sherry Blades with Mercedes of Covington with an issue with my S560. Sherry was able to diagnose the problem order the parts and got the repair done earlier than expected. Sherry kept me informed the entire time and as always was a pleasure to work with. I highly recommend Mercedes of Covington.
We have purchased 2 vehicles from them and each time the service has been AWESOME. Thanks Brice and Kyle for making it a great experience.
Tyler treated my 14 year old Mercedes E Class 320 with the same respect as a new car off the lot. Left out no detail. Expensive repair job but done right. At this dealership the personnel are really top notch with great attitudes. And the high quality of work speaks for itself.
Great to deal With
We bought the pre owned GLC 300. We moved from Toronto to Dallas. The Merc Benz system was down and we had to do some paperwork offline. Garret from sales and Brandy from finance were very patient and helpful. They reserved the car for me and arranged car transportation as well.
Professional,superb customer service and all around well kept dealership.
Garrett and the entire team made purchasing our car a great experience! The day started with his awesome smile!! It ended with Exceptional professionalism, service and a great vehicle!! Thank you for making driving luxuriously affordable for my family!!
Your service department staff (Joe and Sherrie) is exceptional. Joe LoGuidice recently helped with a car repair and ensured I made it to a Dr Appt. You will always get my business Kudos for your professionalism.
This dealership is fantastic! Customer service has always been phenomenal, the parts department is amazing and has much better pricing than my local Mercedes dealer. The service department was excellent the one time I needed them! Definitely worth the extra 55 mile drive to give them the business!!
It was great! We had both of our cars serviced at the same time. Sherry was awesome, she went to bat for us with insurance company and made sure we got a favorable outcome. We drive almost two hours and pass up Baton Rouge Mercedes just get great service at Covington. We will be sure to get our third Mercedes from here when the time comes as well. Thank you to Angela as well you both made us feel at home with the great hospitality that you have shown.
My wife and I recently purchased a vehicle from Mercedes-Benz of Covington. It was by far the easiest and most enjoyable car buying experience we’ve ever had. Ashley Roger’s, their online sales manager provided great customer service before we ever made it to the lot. Lynn Abide was our sales representative and she was nothing short of spectacular. She was courteous and professional throughout the entire process. Lynn, Ashley and the rest of the team made the entire process a breeze. I can’t recommend them enough. If you’re in the market for a vehicle, make sure ...
Great and pleasant customer service
Great people, and professional. They won’t disappoint!!
Purchased my second car here, process was smooth, quick and made me feel very comfortable and confident in my purchase.
I am delighted to leave a 5-star review for Mercedes and their exceptional employee, Cameta. Cameta went above and beyond to provide me with outstanding service and assistance. Her smile is infectious
Great service, friendly staff .. and very attentive.
Great customer service from Cameta Cervili
very friendly staff highly recommend!
Casandra has been very helpful in getting the diagnostics on my car, they are very kind and give advice on the best way for repair.
Great dealership and great service. Ty took excellent care of us and our vehicle. Highly recommend this team.
Everyone was great, kind and professional. Thank you Mr. Snow, for all your assistance .
Sherry took good care of me. My car service was completed on time as promised. Great customer service.
Mr. Joe and his colleague, both employed in the Service Department were AMAZING! My vehicle battery died, the driver’s door was unlocked, the manual key was ineffective in locking the vehicle, and my frustration level was elevated. After several attempts in contacting several MB dealerships in the New Orleans and Metarire area neither had time to assist me. I decided to call MB in Covington. Mr. Joe was very helpful despite how busy he was. At some point he was summoned and gave the phone to his colleague. I don’t recollect his name, nonetheless, he was ABSOLUTELY AMAZING. ...
I would give 6 stars if I could. I recently found a 2017 Audi Q7 and reached out to the sales team. I received an initial response within a few hours with all of the vehicle details as well as an email from the salesman Jerry asking if I had any questions. Working with Jerry made the car buying experience truly amazing. He worked with me through the car buying process knowing that I was going to be an out of state customer. He was extremely professional and very helpful. His level of service was unmatched. What truly sets Mercedes of Covington ...
Outstanding Car Buying process. I found a 2019 MB C300 Convertible online at Mercedes Benz Of Covington and submitted an Online inquiry requesting more information. I was contacted by Payton Thornton and from the very beginning I was impressed with Payton's politeness and professionalism. After making the decision to purchase the vehicle Payton walked me through the entire process knowing that I would be traveling from Charlotte, NC to purchase the vehicle. Everything from making the initial deposit to signing the purchase documentation was smooth and a very pleasant experience. I truly enjoyed working with Ms. Brandy Walker as well. ...
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I ordered a part for my MB from MBOFCOVINGTON. I spoke to Eddie before ordering. What a great and helpful person. Got it in three days. Great job Eddie.Thanks.
Hands down the best customer service
Great service department. Everyone that works there is extremely professional and customer centric.
Great service
Shoutout to Patrick for a great test drive. He was respectful of our time, answered all of my questions, and showed us a ton of features that a previous dealership didn’t. Very professional.
Hands down, the best sales LADY EVER. Lynn is charming, helpful, knowledgeable, and organized. She eagerly accommodated my elderly, handicapped parents. She was courteous and treated them both with respect. She even entertained my father while Mom and I did the paperwork. Lynn is also easy on the eyes fellows, so be careful if the wife is there too! We will shop there again.
This is my 3rd purchase at Mercedes Benz of Covington in 3 years! JK and his associates make me feel welcomed with a twist of warm southern hospitality. Their service is first class, just like their vehicles. (After going to 4 other dealerships over the last few weeks and feeling frustrated with each of them, I found Payton! He took his time and helped me decide between 3 very different body styles.) I’m so happy I stayed with Mercedes of Covington. I love me E class! Again I feel like I made the best choice! Ask for Payton!
Great experience! Found the car online, called the dealership and Samantha took great care in helping facilitate my purchase. I worked the numbers with Brandy in finance while I was working and by the time I was off I had a great deal. I was in and out in an hour with my new ride!! Thanks Mercedes-Benz of Covington for everything.
This is my 2nd car i have bought from this location and I’m just blown away with the customer service. My salesmen Chris D never got frustrated with me wanting to look at several I mean several different cars. He went above and beyond showing me all the features and benefits of their new EV’s. By far the best most knowledgeable sales person I’ve ever worked with. The process got even better once we went inside, the GM JK and new car manager Kyle were very polite and helpful and showed they truely cared about the needs/...
Everyone was fantastic from the time I arrived to when I drove off in my new Mercedes Benz. Top notch & 1st class service. Thank you!
Nice folks.
Wish our local Mercedes was as excellent as the Covington location. My Mercedes broke down, was under warranty even tho we were out of state. Then to top it off they delivered our car to Houston where we live. Highly recommend!
You want be disappointed great service 🚪🚪✨💯✨💯✨💯💪🏽👌🏽🤞🏽👋🏽👋🏽
I rarely give 5-star ratings but I was genuinely blown away by the service here. In March my girlfriend and her daughter were driving from our house in Houston to visit her mother in Florida. They were in a 2021 Mercedes GLB 35, and a few hours into the trip the car started making noises. They just happened to be within a few minutes of the Covington/Mandeville Mercedes so they pulled into the lot. After explaining the problem, the staff helped my girlfriend get into a rental, and within 2 hours she was back on the road. Not only that, but the ...
Excellent customer experience from beginning to the end.
I had a great experience while visiting the dealership. Everyone was attentive and willing to assist me with my purchase. So far I am loving my preowned Mercedes. The dealership was very nice, clean, and had a great selection of accessories in the shop. Thanks to Robert for helping me with my purchase.
Great experience. Very nice dealership!
Robert and Don were absolutely great to work with! Made the car buying experience quick and stress free. Would definitely use them again!
Logan was our salesman. Was very professional, understanding and made our experience very smooth from the second we walked in to the second we walked out with our new vehicle. I recommend coming here not just for the quality of the vehicles but the quality of the staff that operate this business. Did a great job 🤝
Great experience! John was very professional and helpful. Low pressure sales and great service!
Allen Snow was our salesman…we ordered a vehicle in May and it just came in. He kept us informed as of the status of the vehicle, very knowledgeable and above all, he was KIND, which is rare in this world today! I would highly recommend asking for him at Mercedes Benz of Covington!
Absolutely the best Mercedes-Benz dealership anywhere around. From the sales department to service and everyone in between! Top notch service and customer service they knock it out the park!
My man (Alan Snow ) provided me with Great customer service , it was a good experience, I am happy with my new car
Joe provided me with Great customer service!
Service was top notch from the time we walked through the door to the time we left. Brandon Black was a fantastic salesman. He took time to answer all of our questions and made us feel right at home. Thanks to Don, Darrion, and Kyle for also making this an enjoyable and seamless purchase.
Jerry Eberts was just great. He answered all my questions and was very professional. I would buy from him again.
Jerry did a great job on the sale of our Mercedes Gls great service very nice people over there we will definitely buy again
Robert primes was awesome to deal with highly recommend
Joe and Darrion are EXCELLENT to work with!! Can’t say enough about their kindness. They answer every question. They both took as much time as I needed to help me understand every detail about the vehicle I chose. Thank you so much to the both of them! Patrick was also very nice and helpful!! Kyle was also vey upfront with truths when discussing warranty add ons. I appreciate him as well; and I got to hold his beautiful puppy Bogey!!