Customer Testimonials
Sherry Blades, Angela and Mr. Anthony Walker restored my confidence in this service department! Awesome!
You can’t choose a better service department than MB of Covington. Ty has always been a wonderful, friendly, honest service rep. He is definitely like family. I trust him to be honest in what service is needed. Great communication on what’s going on with vehicle while in the facility! Would recommend recommends service department to everyone ! Always 5 starts from start to finish!
Great service department! Thanks so much for your prompt and professional service with a minor repair under warranty today!
Great service and their parts department is second to none. Their employees go beyond what is required to please you. Thanks Mercedes of Covington for your excellent service.
Great service every time at this dealership. The service I received during my visit.was excellent. My service advisor, Ms Sherry, was very courteous and knowledgeable.
Love my GLC 300. Logan is attentive and ready to assist you with service issues. The car had a slight rattle and it is still audible after my appointment. Spoke with Logan and he recommended a second look and offered a loaner until car service was completed. I am very happy with this dealership
Always attentive to detail. Gets my car serviced quickly and professionally. Highly recommended the service department
Everyone, from the owner to staff were very friendly and helpful. Gaby the salesman took his time to explain everything with a smile. Would highly recommend to friends.
I had a fantastic purchase experience with my salesman, Levi Donelson. A totally professional young man who listened to what I wanted and delivered. The entire staff was very friendly and helpful and I was in and out of the dealership in 2 1/2 hours. Thanks, guys!
Can’t say enough good stuff about the Covington Service Department. Always a great experience..
The Service Dept is disappointing. Lost key. They wanted to charge $225 to deactivate lost?
Prompt professional service! They resolved my maintenance problem and when above and beyond. I would highly recommend them. Sherri took great care of me.
Service department gets five stars. They don’t quit until they find and fix the issue!
It was easy and convenient to schedule the appointment. The appointment was ready when we arrived. Our service technician was very courteous and prompt in recognizing our arrival and requested service. Everyone at the dealership was friendly and respectful of our time there. Service was prompt and quicker than anticipated.
Service department is very professional and courteous. I did have to leave my car longer than expected due to an unrelated problem discovered on drive home. The car was immediately brought back and they are looking into problem.
Needed service A on my Sprinter motorhome. The service was completed without issue. Needed new wiper blades but $140 just seems high when I can get a pair of beam/blade ones for $20. I get that someone else is installing them but $120 for installation seems ridiculous. Also, on the way home my DEF light went off. Given the cost of the Service A one would think this would be checked and topped off. Unfortunately they are the closest with the ability to provide service on a Sprinter van.
My check engine light went off so I drove straight to the dealership before it disappeared (this had happened in the past, so they weren’t able to find the problem). A quick diagnosis test was done while I waited which showed a possible problem. Since the car was driveable, I made an appointment for 2 weeks later, when I could get a loaner car. Joseph LoGiudice, my service representative, was great! He kept me updated on everything, and got me back into my car as soon as he was sure everything was done properly. Rayne Morris was also a big ... Read More DealerRater - Nov 26, 2025
We were greeted by our salesman, Seth Bertus who was very attentive to our needs. We ordered our GLS580 and Seth made sure our experience was exceptional. He listened to our choices and asked the appropriate questions. We had our vehicle ordered within a short time and was told he would update us along the build process. Within a couple of months, we took ownership of a beautiful SUV. Seth and Mercedes Benz of Covington made the entire experience a very easy and pleasant one.
Sherry Blades is the best. Always informative, friendly and punctual. The top reason I go to Covington and not Metairie to have my vehicles serviced
Everyone was extremely helpful and very responsive to my needs and made the deal very easy.
This dealership is very good at keeping you updated on your service. It’s also fabulous that they offer a ride for you should you need it after dropping your vehicle off. I’ve always enjoyed working with Sherry in the service Department.
I received exceptional service on my GLC 300. My service advisor, Sherry was fantastic. I had transmission and battery service done. The price was below what I was quoted at another dealership and I was given a loaner while my car was serviced, a perk not offered at the other dealership. Everyone at MB of Covington was friendly and professional. I will continue doing business with this dealership and highly recommend them!
We were very pleased with the dealership and our sales representative. Our experience was easy. Jayse was very knowledgeable understood what we wanted. He was not pushy and pleasant to deal with.
My overall experience with Mercedes Benz of Covington was by far one of the best car buying experience's I’ve had. Levy Donelson, my Sales Representative, was super helpful, and very knowledgeable. I didn’t feel pressured by Levy in the process at all. Oscar, one of the Managers, was equally impressive. His assistant with pricing my car helped to seal the deal. My experience with Brandy Walker in finance was one of the best experiences I’ve had. She checked every avenue to ensure that I got the best interest rate possible. If you’re looking for a ... Read More DealerRater - Oct 3, 2025
If I could give ZERO stars, I would!!!! We purchased a new Mercedes from Mercedes Covington the Summer of 2025. We were sold the maintenance contract and paid cash for it. After being told inaccurate information regarding the contract, we elected to cancel it the next day. We were promised a full refund, which was over 2,800.00. After at least 15 phone calls, emails and visits to the location, it took almost 9 weeks to get a refund and we still DID NOT get the full amount back. We are still owed money for the taxes we paid on this product. Had all the ... Read More DealerRater - Sep 7, 2025
We had our 2023 Mercedes Sprinter in for service for a couple days to have a windshield put in, recalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an email with the mechanic talking showing our van is ready. He says the windshield is installed, the sensor calibrated and at this time no fault codes...he will test drive and he is done. We wait till 11:07 to call service to see if we can pick it up..we live where traffic is horrible on Fridays and want to get home asap. ... Read More DealerRater - Jun 27, 2025
This Dealership provides excellent service in every aspect of purchasing a car. Brice Gray, Sales Manager and Taylor DiMarco, Sales Client Advisor went above and beyond to make my purchase experience truly memorable. Everyone was extremely professional, courteous and welcoming. Taylor has been amazing and was a wealth of information regarding my purchase and follow up needs.
Ty in the service department has been amazing. Very professional, great com munication skills and goes above and beyond to make your service experience a pleasure. I highly recommend Mercedes Benz of Covington!
Levi was very helpful and professional throughout my time at Mercedes. He was very efficient in getting me any and all the information for me to make the best decision. He ended up getting me into my dream car and would recommend his help any day! Definitely will be seeing him again for all inquiries!
Lynn Abadie was amazing. She was professional, patient, and courteous. She was very knowledgeable of all the vehicles. Allowed me to test drive several. I never felt rushed and with that gave me time to decide on the right vehicle for me with all the features that were important. She kept contact during the entire process. She made sure I felt supported and not pressured. Cody Jones and J K Khamiss were wonderful and fair when it came to pricing and trade. All three of these individuals went above and beyond. This is the second Mercedes I have purchased from ... Read More DealerRater - May 2, 2025
Sherry was very professional in handling the repairs to my Mercedes Sprinter RV. It was damaged due to a road hazard. She had her team assess the damage. She ordered the parts and completed the repairs a day earlier than expected. 5 Star service for sure.
Had a flat on a tire I had purchased a few months ago. This is a hassle with run flat tires but it is what it is. Joseph in service could not have been better. He got me in and out in a couple of hour all fixed and a complementary inspection. All good.
Just bought another CPO from them. Pleasant and professional throughout. I will probably do this again when I need another car.
I am never disappointed when I visit this dealership. Sherry is great and attentive to my needs. The work is done in a timely manner and the staff is always so accommodating. The office is always clean and I never have to wait long.
My wife and I were traveling through Covington, Louisiana recently for her cancer treatment in Houston, Texas and ran into an issue with our vehicle. Mercedes-Benz of Covington provided us with the most awesome experience. Joeseph LoGiudice in service is truly exceptional. He is extremely friendly, knowledgeable, and professional. He had us back on the road very quickly. We will definitley be back to Mercedes-Benz of Covington the next time we are ready to buy another Mercedes.
I couldn’t have had a better experience. Bringing my vehicle in to get serviced, I was granted with professional and kindness right away. Sherry was exceptionally wonderful as she was polite, knowledgeable, and friendly.
I have been bring my vehicle to Mercedes’s in Covington for a while. The service that I received from Sherry in the service department is department is always excellent. She goes above and beyond to take care of my vehicle needs. Sherry makes it look easy having to deal with the maintenance and warranty repairs. She gets the job done is a timely manner and delivers excellent service.. I would recommend getting your vehicle service needs completed at Mercedes of Covington.
Excellent purchasing experience, Prompt home delivery. Professional sales staff. Thank you Levi for this opportunity.
Bought car from dealership in October. They sold me on how great service department was . Fuel gauge was faulty . I had to wait a month for service . Was told sender was bad . Change sender . 2more weeks to get car back and car is still broke .
Everyone is very nice and helpful, highly recommend bringing your vehicle for any service needs.
Everyone was helpful and friendly as well as knowledgeable and efficient. It was a pleasure to do business with them.
Sherry, my service writer, was very informative, polite and knowledgeable. Great experience and car service.
Great customer service, super clean office and helpful staff are just a few reasons why this dealership deserve 5 stars and more!
Service is the most importan. Mercedes Benz OV Covington has a very good service department. For real.
In an era when many businesses are satisfied with mediocre performance and service, this place stands above the masses. And Sherry makes sure the work is done properly and timely. While no car is perfect, we've been very happy with the 4 Mercedes we've owned over the years.
Had a very pleasant experience and a great tutorial on the car. Wonderful excellent experience.
Very easy to do business with remotely when buying a car. Cody is fantastic! They are willing to negotiate.
Joseph in the Service Department was great! Excellent communication. Repair was done to my satisfaction and my car was sparkling clean when I picked it up.
My Service Rep (Ty Creppel) made my recent visit pleasant. He is easy to talk with and very knowledgeable of the Mercedes product and believes in customer satisfaction.
Always respond quickly and courteously. Do good work, keep you advised, don’t perform work until quoted and approved. Do not try to “upsell” unnecessary services, which is key.
I was very pleased with the entire interaction with Mercedes-Benz of Covington during my most recent service B on my Winnebago View. Sherry was a pleasure to work with and she kept me apprised of progress of the service and the work was completed before the promised completion time. Fantastic!
Ty was amazingly helpful throughout my experience in servicing my new vehicle. He went out of his way to make sure everything was handled beyond expectation! Thanks again, Mercedes of Covington, for being there for our past and present vehicles!
Alan Snow is just awesome. A flawless process without stress. Totally recommend this dealership and salesman.
Excellent salesman throughout the purchase process of buying a new Mercedes. He was courteous, professional and patiently took us through selection of options and also setting up the technology on our new E350.
Great customer service. Joe always takes care of you. Nice dealership. Repeat customer as long as I have my mercedes.
Mercedes of Covington has serviced my vehicles over the years and I am always pleased with the results. They service and maintain my Sprinter RV and S560 Cabriolet. Sherry Blades is my advisor and always makes sure to keep me updated and work completed timely. Highly Recommended!!
Everyone at MB Covington is always so professional and accommodating they make it fun to bring my car for service that I'm between service, I want to go visit and just say hello. Ty Creppel is my go to person and wow, what a great person!
Sherry is the best! Helpful, friendly and keeps me informed. Great service by all staff.
Sherry in service was timely and kept me informed each step. Great experience as always!
Sherry and the team provide exceptional service. She us by far the best service representative I have ever worked with!
I had an emergency with a flat tire on a Saturday afternoon. I was able to bring my car in and get a new tire put on it. The person who helped me with this was polite and kept me informed on the progress.
Seth made my buying experience so easy. He was very knowledgeable and gets a 10 out of 10!
Alan and Alex were the best. So patient and helpful with my decision on the perfect car for me. Thank you.
Sherry was very nice and helpful during my service appointment. I was very satisfied with my service.
Overall good experience, other than having to wait 2 weeks for a courtesy car. Sherrie, Angela and Ty were helpful and professional. I did experience a dead battery issue a few days after picking up my sedan, but was 6 years old so bought a new one. May have been unrelated to having it in the shop.
Always a pleasant and easy service experience. Would 100% recommend to anyone. Always provides a loaner
Exceptional service! Thanks for your wonderful staff who always get the job done right the first time!
I Love Mercedes Benz of Covington. Everyone went above and beyond to make sure all of my needs were met. Especially Seth Bertus
Very professional and courteous staff. Kept me updated throughout the whole process which was very helpful
Professional customer service and all around well kept dealership.They made sure everything was done in a timely manner and super friendly.
Your service department staff (Joe and Sherrie) is exceptional. Joe LoGuidice recently helped with a car repair and ensured I made it to a Dr Appt. You will always get my business Kudos for your professionalism.
The service dept at this dealership is awful!
When I brought my SUV in for service, I received a text message stating I had about $6K worth of repairs. I had no choice but to decline because of the large sum of money but was pretty disappointed because the car was only 3 years old. David never mentioned a thing about warranty coverage. After some digging and being really upset, I found out the repairs were under warranty. Why would the service dept not give me this info??? I brought my car back in to be fixed. The service dept stated ... Read More DealerRater - Jun 5, 2023
I had a great experience while visiting the dealership. Everyone was attentive and willing to assist me with my purchase. So far I am loving my preowned Mercedes. The dealership was very nice, clean, and had a great selection of accessories in the shop. Thanks to Robert for helping me with my purchase.
The business manager was rude and pushy. His name was Mattews- very unprofessional. We decided not to purchase because of him.
Absolutely terrible experience at this dealership. The general manager was rude and arrogant. The poor web sales guy was clueless, but very kind and the finance manager was the most unprofessional person I’ve ever dealt with. There are too many other options when it comes to Mercedes to waste your time being treated poorly at this place.
Completely dissatisfied with the lack of professional that we were subjected to. We have taken our vehicle to this location SEVERAL times and this is the first time and the last I will allow myself to be toyed with. Laura Copeland's condescending attitude and negative rebuttal that was displayed was COMPLETELY uncalled for. We dropped our vehicle off on Thursday for service, not even getting as much as a phone call for updates. I called late Friday evening to be told that our vehicle was ready for pickup, and to look over the email for further recommendations, of which ... Read More DealerRater - Aug 13, 2022
Excellent assistance from the team at Mercedes Covington. Alan, Kyle and Don were the primary folks involved in my purchase and I could not have had a better team. Thank you all. Much love and will be back next time I'm on the car market.
Gentlemen who were professionals. Giving me clear information about these incredible vehicles. Robert especially patient and “real”. In his delivery I’m tired, yet happy with my vehicle. Going to bed now!!!
First class experience! Every part of the purchasing process was seamless. From my first email until I drove off the lot was big time!
Was. Great experience in purchasing my new car. Jerry was awesome in assisting me through the process.
Our salesman, Alan Snow was the best! Very knowledgeable, friendly & patient. Will use him again!
Wonderful facilities, extremely helpful employees, top notch sales process from start to finish. I can’t say enough positive things about the staff here
Alan was very communicative and transparent throughout the process of leasing a new vehicle. The experience overall was smooth.
My salesman Alan Snow, and the whole team made my experience very comfortable and had excellent product knowledge and great customer service.
Happy new car owner thanks to Mercedes-Benz of Covington. Would recommend them to anyone.
Mercedes Benz of Covington is a a stand up car dealership. They make the buying process easy, great service, and treat you like a human being. MBUSA is a world brand but this team of people make it a community business.
Well-run dealership. Alan was very helpful and patient with us in the buying process. Hope service and post-sale goes as smoothly.
Amazing experience!!!! Awesome prices and people!!! Would highly recommend! MUST GO AND BUY YOUR CAR FROM THEM!
Excellent experience with Alan. He is highly knowledgeable and experienced with the Mercedes product line. He was able to order the car I wanted and he showed me all the features of the car.
When your sales rep (Chris) takes your call on a holiday weekend then comes to your house (convertible roof stuck) to help, then has a maintenance tech (Thomas) come too...and they call the master tech (Jamaal) who walks them through the problem by phone...you know your dealer has your back.
Great experience. Patrick and Don were great. Retuned a few days later for more in depth instructions. Patrick is knowledgeable and patient. Thanks again.
Erica and Alan were consummate professionals in understanding my needs and delivered excellent customer service. When I met the General Manager, JK, I understood why. Attention to detail and outstanding communication made an enjoyable, seamless purchase. I highly recommend Mercedes Benz of Covington!!!
Alan and Jerry were great to work with. We’re thorough during the test drive as well as the delivery of the vehicle.
Alan Snow and Patrick Breen were both amazing. They both made my car buying experience enjoyable and stress free. Patrick is very knowledgeable in the cars we drove. I previously owned a Mercedes Benz and I returned to Mercedes Benz of Covington bc the customer service there is absolutely top notch. Everyone is very courteous and go out of their way to make you comfortable while in the dealership. I appreciate the frequent updates on current promotions and discounts on regular maintenance. I will be a repeat customer for years to come!
We have nothing but great things to say about this dealership from the rep Jerry, to the manager Brett and also the financial guy Don. All were very professional, helpful and efficient. We definitely recommend them and will be back in the future!
It was enjoyable working with Robert and Mercedes of Covington made the buying of my van a great experience
Alan Snow did an exceptional job. It was a smooth purchase with the dealership.I would recommend using the Covington dealership.
My tire was repaired and I was back on the road promptly, even without an appointment.
It’s a shame that the Mercedes dealership closest to my home, is still one of the worst dealerships in the area. While I’ve had a negative experience three years prior with them, my most recent one takes the cake.
I came to Mercedes-Benz of Covington to place an order for an incoming 2022 C300, and was told that I would need to place $5,000 down in order to reserve the vehicle, which should have only been $1,000, however this is when they began to take advantage of a younger buyer.
When it came time to do a trade-in, they only offered $31,000 ... Read More DealerRater - May 25, 2022
Courteous,helpful, knowledgeable, They treat you like your the most important. They care about the services they are performing.